|
BIG SHOTS | SHIPPING
& PAYMENT
If you select "take
my time", production is typically 5-7 Business Days Plus Shipping
which falls between 1-7 Business Days Depending on location
If you select Rush my Order production is 48 hours, Plus Shipping
At any time you can select expedited options on the shipping page
You will receive a
Email from UPS as soon as the product ships
Need my cutout ASAP, can you hurry?
For faster production, there is an optional $50
rush fee for the initial item, and 15% for each additional item.
Rush orders placed before noon, will ship same day, with the
customers chosen shipping method. Rush orders placed after noon,
EST., will be processed the following business day.
My cutout was delivered cracked
or damaged, what do I do?
If cutout is lost or broken, you MUST
contact us within 24 hours of the confirmed delivery time. Keep
all damaged product and packaging. Photo proof of damages is
required for all refunds and reissues. Without this proof, we
cannot file a claim, and refunds and reissues will not be granted.
A UPS representative may need to see the damaged product. You will
be notified if a visit is necessary. All losses or damages outside
the 24 hour window are not our responsibility.
How long do BIG SHOTS last?
The printed image has a UV resistance
of 5 years, but direct sunlight will damage the image over
extended exposure. Under room temperature (75 to 65 degrees
Fahrenheit) and normal humidity, the cutout will last
indefinitely. Under harsh conditions, high humidity and or heat,
the image may bubble, or the edges may curl. Cutouts are NOT all
weather, and we assume no responsibility for your use of the
cutout.
What payment methods do you
accept?
Purchases can be made by Credit Cards, Checks, and
Pay Pal. All orders are pre-paid before work will commence.
I changed my mind, I don't want
a cutout, can I cancel my order?
When the order is paid and entered,
approves a proof, job, or order either verbally, in writing, or by
email, this starts a binding contract. Orders that are canceled
before work has commenced will not receive any charges and will
get a full refund. All canceled orders once work has started, will
be charged a fee of 20% the cost of the order. Once an order has
been completed and has shipped you are stuck with it. There are no
returns or refunds on any custom items.
Can you use my shipping account
with ...?
Shipping is through UPS or through
R&L carriers. Personal or corporate shipping accounts cannot be
used.
How is a cutout shipped?
Cutouts are delivered folded in one
flat package, unless multiple items are ordered. They are packaged
and shipped in a wood and cardboard container. Shipping prices
shown are for ground or oversized air shipping. Any item exceeding
165 inches in girth may be shipped via common carrier and charged
at least $125 for shipping.
I didn't get my cutout on time.
What do I do? Shipping time requested
and purchased is not guaranteed by LifeSize Custom Cutouts. Delays
due to UPS, R&L Carriers, or any other shippers are not our
responsibility. Delays also caused by weather phenomenon or other
acts of a God do not make us liable. No refunds will be issued due
to shipping delays. Please keep this in mind when making time
sensitive orders. Oversize items will be shipped via common
carrier, and delivery will be 2 to 7 days and at least $125.
Do you ship overseas?
Yes, but additional charges apply,
Please call or email first before ordering.
Will you accept any photo for
cutout?
All custom requests and jobs will be
accepted at our discretion
What do you do with my
information?
Any acquired personal information is
never sold. |
